WHAT OUR CUSTOMERS SAY
Systematic key account management for a globally operating industrial group
- Stefan Scheiber, President Division Food Processing, Bühler AG,
„Just like other leading industrial companies, Bühler has had to prove itself in a highly competitive buyer’s market for years now.
We note a tendency of a concentration of our costumers on a global level, which is challenging our internal organization to adjust. We need to work together even more consistent and more systematically in width as well as in-depth.
Together with Stefan Dähler and his colleagues, we developed a Bühler-specific, professional Key Account Management through a widely underpinned, well-structured process. This comprehensive system starts with selection mechanisms, gives support for strategic and operational targets, as well as Key Account Development plans, and also specifically defines operational and management processes. The creative, committed and always target-oriented cooperation with the experienced consultants, as well as their sensibility for our culture at Bühler were very motivating for all of the participants. Accordingly, the result is impressive.
I can recommend Stefan Dähler as an excellent consultant at any time!"