WHAT OUR CUSTOMERS SAY

VELUX

 

Productivity Enhancement and Digitalization in Back-Office Operations

“As the market leader in our field, we have high ambitions regarding customer orientation and processing productivity. The comprehensively
structured project «OperationsNext» was our response to continuously rising demands and the deployment of modern (digital) tools. The targeted changes were extensive and transformative. Thanks to the thoughtful preparations and personal guidance of Stefan Dähler, we succeeded in involving virtually all employees in our customer service and processing organization. As a result, the project duration was longer than usual; all the more gratifying is the current implementation phase, where we see how committed our employees are to the measures they largely developed themselves — and how quickly significant improvements are becoming visible.

​

The originally defined goals for productivity and quality enhancement have been exceeded. Today, customers are served more proactively, competently, and faster than ever. And the motivation among all participants remains high to unlock further untapped potential within our organization.

 

Expercellence GmbH supported us — not for the first time and likely not the last — in tackling problem areas holistically and, thanks to the applied methods and relevant change experience, efficiently and consistently driving them toward solutions. Employee involvement, leadership commitment, and the forward-looking use of modern digital tools are the keys to the success of «OperationsNext»."

Martin Christen, Head of Operations, Velux Schweiz AG,

CH-Olten-Trimbach 
(Position held at the time of the project)​

​

​​